Monoware provides specialized installation and configuration services for an Electronic Withdrawal Plugin for businesses that operate an online store.
We create a clear and easy-to-use electronic process, through which the consumer can submit a withdrawal request directly from within the e-shop. The feature is adapted to your business's platform, appearance, and order management process.
Installing the Electronic Withdrawal Plugin
Our service includes installing a clearly visible withdrawal button, creating an electronic request submission form, and connecting it to your online store's order data.
The consumer can fill in their details, the order number, and the information needed to identify their purchase. After final submission, the system can send an automated confirmation to the customer and a corresponding notification to the e-shop's management.
More about the Electronic Withdrawal Plugin
The installation can include a clearly labeled button such as "Click here to withdraw", an electronic order-identification form, and a final "Confirm withdrawal" step.
Depending on the platform's capabilities, the system can also log the content of the request, the date and time of submission, the processing status, and the communication history with the consumer.
We carry out technical checks on computers, tablets, and mobile devices, so the feature is easily accessible and integrates smoothly into your online store's user experience.
What Greek Law 5317/2026 Requires
Greek Law 5317/2026 introduces a dedicated electronic function for exercising the right of withdrawal in contracts concluded through an electronic interface, whenever a right of withdrawal applies.
The function must be clearly visible, easily accessible, and available throughout the legal withdrawal period. The consumer must be able to submit their declaration electronically and receive a confirmation of receipt containing its content, date, and time of submission.
Important information for your e-shop's compliance
Installing the plugin covers the technical implementation of the electronic function. On its own, it does not constitute full legal compliance for your online store.
Your Terms of Use, Returns & Withdrawal Policy, Privacy Policy, and internal request-handling procedures must be reviewed and adapted according to your business's activity and products.
The final assessment of legal compliance must be carried out by your business's appropriate legal advisor.
With Monoware's Electronic Withdrawal Plugin, your e-shop gains an organized, user-friendly, and automated process for submitting and managing withdrawal requests.
Electronic Withdrawal Plugin for E-shops
At Monoware Web, we handle the installation and configuration of a dedicated electronic withdrawal function for modern online stores.
Greek Law 5317/2026 strengthens the consumer protection framework for contracts concluded electronically. E-shops must provide a clearly visible and easily accessible function through which the consumer can submit their withdrawal declaration electronically.
Our solution integrates into your online store's environment and lets the customer submit their request easily, without needing to look for a contact email, forms, or different procedures.
We handle the technical installation, form customization, sending automated confirmations, and connecting the process to the e-shop's order management.
What Greek Law 5317 / 2026 Requires
For contracts concluded remotely through an electronic interface, the law provides for the ability to exercise the right of withdrawal through a dedicated electronic function.
The function must be clearly displayed, easily accessible, and remain available throughout the period during which the consumer is entitled to withdraw. As a rule, the legal withdrawal period is fourteen calendar days, subject to the conditions and exceptions set out in consumer legislation.
The consumer must be able to easily state or confirm their full name, the details of the relevant contract or order, and the electronic means through which they will receive the confirmation.
After final submission, the online store must send, without undue delay, a confirmation of receipt that includes the content of the declaration and the date and time of its submission.
Installing the plugin covers the technical implementation of the electronic process. The Terms of Use, Returns Policy, Privacy Policy, and the store's overall legal compliance must be reviewed and adapted by the business's appropriate legal advisor.
A Complete Electronic Withdrawal Function
We start with a technical review of your online store, platform, order system, and existing returns process.
We then install and configure the electronic withdrawal function so the consumer can easily submit their request from within the e-shop.
The solution can be linked to the order number, customer details, and the products included in the purchase. At the same time, an organized process is created for notifying the business and managing each request.
We run tests on computers, tablets, and mobile devices, so the function is visible, easy to use, and accessible to all of the store's customers.
Supporting Your E-shop's Compliance
The current consumer protection framework provides that, when a right of withdrawal exists for a contract concluded electronically, the consumer must have access to a clear and user-friendly electronic process for exercising it.
The function must be clearly visible and available throughout the legal withdrawal period. After submission, the consumer must receive a confirmation that includes the details of their declaration, as well as its date and time of registration.
Monoware Web handles the technical side of the plugin's installation, operation, and integration. Adapting the Terms of Use, Returns Policy, and Privacy Policy must be done in cooperation with the business's legal advisor.
- Specialized Technical Implementation: We adapt the function to your online store's platform, design, and order process.
- A Customized Withdrawal Process: We build a form with the fields needed to identify the customer, the order, and the products the request concerns.
- Automatic Notifications & Logging: The system sends a confirmation to the consumer, notifies the e-shop's management, and keeps an organized history of submitted requests.
- Technical Review & Support: We check that the plugin functions correctly and provide support for upgrades, adjustments, and resolving technical issues.